This strap comes standard with euro pack, and if I remember, was an additional purchase for the carry on backpack.. I purchased both of these back in 2019 for a trip to Europe. For this trip I ended up using a different travel backpack, but did bring the euro pack as my personal item. During the first use, stitches came apart around the textured material, exposing the foam padding. For my second use, which as in 2022, I swapped the strap with the one that I purchased for the carry on backpack. The same thing ended up happening. This strap also tore open, exposing the padding material.
Thank you for being a longtime Rick Steves traveler — we're sorry to hear about the strap issues you experienced on both your 2019 and 2022 trips. That's not the durability we stand behind, and we appreciate you taking the time to share the details. We've reached out via email to connect you with our customer experience team directly.
Perfectly adapted for intended use.
First one lasted 25 years of regular use.